Q: Do I need a valid prescription to order contact lenses from your website?

A: Yes, having a valid contact lens prescription is essential when purchasing contact lenses. This ensures that the lenses you receive are suitable for your vision needs and safe for your eye health. We recommend that your prescription is up-to-date and has been issued within the last two years by a registered optometrist or medical practitioner.

Q: How do I provide my prescription details?

A: When ordering contact lenses, you will be prompted to enter your prescription details. This includes information such as the power (sphere), base curve, diameter, and any other specifications provided by your eye care professional. You can find these details on the side of your current contact lens box or on the prescription provided by your optometrist.

Q: What if I don't have my prescription with me?

A: If you don't have your prescription on hand, you can refer to the specifications printed on your current contact lens box. However, we strongly advise that you use an updated prescription to ensure the lenses fit correctly and provide the best vision correction.

Q: Do you need to verify my prescription?

A: While we trust our customers to have a valid and up-to-date prescription, we do not require verification before you place your order. We rely on you to enter your prescription details accurately and responsibly. However, if you would like us to verify your prescription, our eye care specialists are available to assist you- Just drop us an email.

Q: Why is it important to use a valid prescription?

A: Using a valid prescription ensures that your contact lenses are correctly tailored to your eyes, providing optimal comfort and vision correction. An outdated or incorrect prescription can lead to discomfort, impaired vision, and potential eye health issues.

Q: Can you verify my prescription for me?

A: Yes, we can verify your prescription if you wish. Although we trust our customers to have their prescriptions updated and accurate, our eye care specialists are available to help verify your prescription details to ensure the best possible fit and comfort for your lenses.

Q: What should I do if I have different prescriptions for each eye?

A: If you have different prescriptions for each eye, please ensure you enter the correct details for both your right and left eye. This information can be found on your contact lens boxes or on your prescription. Accurate entry of these details is crucial for achieving the best vision correction and comfort.

Q: How often should I update my prescription?

A: It is recommended to have your eyes tested and your contact lens prescription updated at least once every two years. Regular eye examinations ensure that any changes in your vision or eye health are addressed promptly, helping you maintain optimal eye health and vision quality.