We know how important it is to receive your eye care products and contact lenses quickly and reliably. We work with established delivery partners in the UK and USA and aim to process orders as quickly as possible.

Below you’ll find information about processing times, delivery estimates, tracking and where your order may be dispatched from.

Order Processing & Cut-Off Times

When will my order be processed?

Orders placed before 11:00am UK time, Monday to Friday, will normally be processed on the same working day, subject to stock availability and any additional checks that may be required.

Orders placed after 11:00am UK time will normally begin processing on the next working day.

Orders placed after the cut-off on Friday, or at any time on Saturday, Sunday or a UK public holiday, will normally begin processing on the next UK working day.

Please remember that processing time and delivery time are separate. Delivery estimates begin once your order has been processed and dispatched.

UK Shipping

When will my UK order arrive?

Most UK orders are dispatched using Royal Mail or DPD, depending on the size, value and contents of your order and the delivery service selected.

Our typical UK delivery options are:

Standard Delivery
Typically 1–2 working days after dispatch.

Next Day Delivery
Where available, you can select a next-working-day service at checkout.

Next Day Delivery is subject to the order cut-off time, stock availability and carrier service availability. Orders placed after our daily cut-off will not begin processing until the following working day.

How much does UK delivery cost?

Standard UK delivery is £3.95.

Where available, Next Day Delivery is £9.95.

The delivery options and applicable charges available for your particular order will be displayed at checkout.

Can I track my UK order?

Yes. Where tracking is available, you will receive tracking information after your order has been dispatched.

Depending on the service used, tracking may be provided by Royal Mail or DPD.

Please allow some time after receiving your dispatch confirmation for the carrier's tracking system to update.

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USA Shipping

Where will my USA order be shipped from?

MiEyes serves customers across the United States, and we use a combination of domestic US fulfilment and international fulfilment from the UK.

This means that some products are dispatched from within the USA, while others are dispatched directly from our UK fulfilment operation.

The fulfilment location depends on several factors, including:

• The product you have ordered

• Current stock availability

• The quantity ordered

• Which fulfilment location can service your order

As a result, two different products ordered from MiEyes may have different shipping routes and delivery times.

Which carriers do you use in the USA?

USA orders are generally delivered using USPS or DHL Express, depending on the product, fulfilment location and delivery service.

Where your order is fulfilled domestically, it may be shipped using USPS.

For products dispatched internationally from the UK, we may use DHL Express or another appropriate tracked service.

Your dispatch confirmation will provide the relevant tracking information once your order has been handed to the carrier.

How long does USA delivery take?

The estimated delivery timeframe applicable to your order will be shown at checkout.

As a general guide, depending on the product, fulfilment location and shipping service selected, USA orders may arrive within approximately 1–5 working days after dispatch.

Express international shipments using DHL Express can often arrive very quickly; however, international delivery times are estimates rather than guarantees unless expressly stated otherwise.

Will my USA order go through customs?

If your order is dispatched from the UK, it will be an international shipment and may therefore be subject to customs processing when entering the United States.

Most shipments proceed without significant delay. However, customs authorities can occasionally select shipments for additional checks or processing, which is outside MiEyes' control.

This can result in delivery taking longer than the original estimate.

If your tracking shows that your parcel is undergoing customs processing, this does not necessarily mean there is a problem with the shipment.

International Shipping

Do you ship outside the UK and USA?

Yes. MiEyes ships to a number of countries internationally.

Available destinations, shipping services and prices are displayed at checkout based on your delivery address and the products in your basket.

International orders are generally sent using a tracked delivery service.

How long does international delivery take?

Delivery times vary considerably depending on the destination, shipping service and local customs procedures.

The estimated delivery timeframe applicable to your order will be displayed at checkout.

Please be aware that international delivery estimates do not include unexpected delays caused by customs authorities, local postal networks, adverse weather, carrier disruption or other circumstances outside our control.

Tracking Your Order

How do I track my order?

Once your order has been dispatched, we will normally send you a dispatch confirmation email.

Where your delivery service includes tracking, this email will contain your tracking information or you may receive tracking information directly from the carrier.

Tracking information may not become active immediately. Please allow the carrier time to receive and scan your parcel before contacting us regarding inactive tracking.

Why hasn't my tracking updated?

Tracking does not necessarily update at every stage of a parcel's journey.

For example, international parcels may travel between distribution centres or countries before receiving another physical scan.

A temporary gap between tracking updates does not necessarily indicate that your parcel has stopped moving or has been lost.

Delivery Estimates & Delays

Are delivery dates guaranteed?

Unless a delivery service is specifically described as guaranteed, delivery dates and timeframes provided by MiEyes or a delivery carrier should be treated as estimates.

We work hard to ensure orders arrive within the quoted timeframe, but occasionally circumstances outside our reasonable control can cause delays.

These can include:

• Customs inspections or clearance procedures

• Carrier or postal network disruption

• Severe weather

• Public holidays

• Incorrect or incomplete delivery information

• Unusually high seasonal shipping volumes

• Local delivery disruption

• Security or regulatory checks

We will always do our best to assist if your order experiences an unexpected delay.

Do weekends count as working days?

Generally, no.

Unless otherwise stated by the relevant delivery service, working days are Monday to Friday and exclude public holidays.

This is particularly important when calculating processing and estimated delivery times.

Stock Availability & Split Shipments

Are all products always available for immediate dispatch?

We maintain strong stock levels across our product range, but availability can vary.

Some products, prescription combinations or quantities may occasionally require additional processing time.

If there is a significant stock issue affecting your order, we will aim to contact you.

Can my order arrive in more than one parcel?

Yes.

Depending on the products ordered and where stock is held, we may occasionally fulfil an order from more than one location.

This means you could receive multiple parcels and multiple tracking numbers for a single order.

One parcel arriving before another does not necessarily mean that an item is missing from your order.

Delivery Addresses

Can I change my delivery address after ordering?

Contact us as quickly as possible if you notice an error in your delivery address.

If your order has not yet been processed or dispatched, we may be able to amend it.

Once an order has entered the fulfilment or carrier network, we cannot guarantee that the delivery address can be changed or that the shipment can be intercepted.

Customers are responsible for checking that their delivery details are complete and accurate when placing an order.

Missed Deliveries

What happens if I'm not home?

Many MiEyes orders are small enough to be delivered through a letterbox or mailbox. However, this depends on the size of your order and the delivery service being used.

If the carrier cannot safely deliver your parcel, they may:

• Attempt delivery again

• Leave the parcel in an authorised safe location

• Deliver it to a local collection point

• Provide instructions for rearranging delivery

Please follow the instructions provided through your tracking information or directly by the carrier.

My Order Hasn't Arrived

What should I do if my order is late?

First, check the tracking information provided with your dispatch confirmation.

Occasional carrier or customs delays can mean an order arrives slightly later than originally estimated.

If your tracking has not updated for an extended period, your order is significantly beyond its estimated delivery timeframe, or the carrier indicates there is a problem with your shipment, please contact our customer service team.

When contacting us, please include your order number so that we can investigate the shipment as quickly as possible.

Contact Us

If you have any questions about the delivery of your order, please contact:

info@mieyes.co.uk

Please include your order number where possible.

Our team will be happy to check the status of your order and assist with any delivery queries.